Myerscough Veterinary Group, Padiham Branch.Took my 8 month pup Butch to above vets 18/05/2020 for some treatment for an ear infection.We turned up on time, there was someone in the doorway of the vets with their dog so we waited outside in the rain (no problem, we are aware of social distancing guidelines).We waited outside for 10 minutes, nothing appeared to be happening so we looked through the window and saw a lady at the reception desk, the rest of the reception area was empty. We called, via mobile from outside, the lady answered and advised that we could not enter the building because of social distancing?..The waiting room was empty with all but the receptionist there and this room is about 12 metres by about 12 metres, to us, plenty of room to social distance instead of waiting outside in the rain.People waiting outside on the path are forced to break social distancing guidelines as the path is not wide enough to safely pass one another.All this would have been OK, but for the fact that we were not informed of the vets practises, just left outside in the rain until we rang for information.To top it off once my dog had its treatment all efforts to social distance were eradicated when the lady came back with my dog, she brought the card machine for me to pay, stood within a foot of me, no P.P.E and she passed me the card machine!!. Total Chaos really, no organisation whatsoever, this was our first visit to this practise and due to the experience also our last. To be honest the vet lady even looked like a rottweiller and frightened my dog.
Claim your business profile now and gain access to all features and respond to customer reviews.
Myerscough Veterinary Group has 17 branches across the North West. Covering Preston, Southport and beyond - visit MyVets today to find your nearest practice.