This is absolutely disgraceful… I've been trying to get through for a month, spending over 12 hours on hold without speaking to anyone. The credit card transitioned to a different bank, yet no one takes responsibility. I visited both banks, but neither could assist. The manager stated they have no access to my card, leaving me with no options. Direct payments aren’t possible, requiring BPay, which takes two days to process. I've paid my bill, yet I keep receiving emails about overdue payments. Reaching out is futile, and the branches can't help. It's a chaotic situation, yet the bank is happy to collect credit card fees. Shameful...
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National Australia Bank is an international financial services group providing a comprehensive and integrated range of financial services across four continents and 15 countries.