Review Time
Left me for weeks on end waiting for a new card had to travel to get money and got stuck there once and had a bad time then later on I realised the card was still on my account and active and lost money again to someone I tried to block they were letting other people draw on my account but not me and allowed transactions that were clearly over to continue now when I try to pay for something I'm wondering if it will reject even with the funds being there and they seem to pick and choose what transactions I can make when it started I blocked my card and then they wouldn't allow it open even though it is a feature you may use on internet banking they assured that card was finished then I couldn't belyit was active months later as the teller machine actually did take this card for being damaged they seem lazy to me I've been with them for years and been happy but the last year they started stopped my overdraft with no reason no then they give that back again? strange
Trying to talk to a human with the NAB. I spent over five minutes pressing numbers on an automated site. Tried to send a message and that was pointless. I do not drive so can not drive to local branch, it is a 30 minute drive. Cannot find the phone number of my local branch to ask my question. I think it might just be easier to close my account and go to a bank with helpful customer service.
Getting in touch with the right person over the phone is nearly impossible. Honestly, it feels easier to contact a public figure. The leadership should really make an effort to improve this process. After being transferred around endlessly, the support team is unable to assist. The customer service is unacceptable.
I signed up for a platinum rewards card last year, but the only "reward" I’ve received is a frustrating experience. I called last year to add my frequent flyer number, which still hasn’t been linked. The monthly statements show the points, but now I can't redeem them. The company is quick to charge the annual fee upfront, yet when it’s time to fulfill their promises, support is unhelpful - I was told that they are unwilling to provide backdated points.
The app fails to display transactions in chronological order, making it difficult to track them. I have to search through different sections to understand what has happened, which is frustrating. It would be much better if all transactions were simply listed by date, whether they were outgoing or incoming, along with notes about any issues. I'm seriously considering switching banks because of this app alone.
My credit card was charged a total of $460 in Cash ADVANCE Fees for payments to a broker and a remitting service. I was informed that I made cash-like purchases, not actual cash withdrawals, yet fees still apply. I requested to disable ATM cash withdrawals, which they did, although it had always been off until the bank turned it on again. Be vigilant with your statements; the bank seems eager to take your money. As a loyal client with a mostly positive balance, they should be more considerate.
This is absolutely disgraceful… I've been trying to get through for a month, spending over 12 hours on hold without speaking to anyone. The credit card transitioned to a different bank, yet no one takes responsibility. I visited both banks, but neither could assist. The manager stated they have no access to my card, leaving me with no options. Direct payments aren’t possible, requiring BPay, which takes two days to process. I've paid my bill, yet I keep receiving emails about overdue payments. Reaching out is futile, and the branches can't help. It's a chaotic situation, yet the bank is happy to collect credit card fees. Shameful...
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National Australia Bank is an international financial services group providing a comprehensive and integrated range of financial services across four continents and 15 countries.
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