It is very difficult to get to speak to a real person when you phone nab bank. I was left on the phone for 25 minutes within an automated voice saying how busy they are.. if the customer has no idea when someone is going to answer, it means I could be left on the phone for hours or a day.. The customer does not feel valued. After this experience I will be changing my bank.
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National Australia Bank is an international financial services group providing a comprehensive and integrated range of financial services across four continents and 15 countries.