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Beginning in 2019, once my application was completed, I was assigned a wonderful NACA worker, Mr. La

Beginning in 2019, once my application was completed, I was assigned a wonderful NACA worker, Mr. Lamar Sellow. Unfortunately, Mr. Sellow left the company around February 2/2020. I wasn't notified until March 2020, and was reassigned to the Cleveland location to Ronda Easley. That was the beginning of my nightmare. Ms Easley wanted me to resubmit all the paperwork again. I was in disbelief and didn't know what happened to all prior paperwork that was submitted to Mr Sellow. I complied and resubmitted my paperwork. Ms Easley was rude and very unprofessional. She never followed through and just kept me resubmitting the same paperwork over again. She would schedule appointments and would not be available. On one occasion, Ms Easley gave me a choice to attend a video conference or a telephone conference with her. I chose the telephone conference with her. Once the telephone conference was scheduled, Ms Easley wasn't available. I waited for several hours and when I finally spoke with her, she was very arrogant about it, and said that she sent an email the day of for me to attend the video with other people. She also said that I should have seen the email. A last minute email while I was at work, and was prepared for a telephone conference that was scheduled several weeks in advance, that I should have seen the email. Could she had rescheduled with advance notice or asked her supervisor to cover her appointment with me. I eventually got her supervisor involved. It started out fine with the supervisor and eventually got worse because she covered up for Ms Easley's unprofessionalism. Even though I had access to the portals, Ms Wilson led me to believe I had more money for a nice home, until I spoke with a realtor who eventually explained what I had been allowed. The realtor and I explored my portal, once the information had been recorded by Ms Easley. The new information wasn't available and led me to believe that I was qualified for a much higher bracket like $200-$300,000 bracket. I was very disappointed to find out that I was only qualified for a $90,000.

If I would known upfront what I was allowed, this could have saved me time and embarrassment when scheduling appointments with realtors. We are told by NACA not to share all the information regarding how much we are provided. I had a rough time with realtors not wanting to assist me because they thought I was lying or knew that I didn't have enough for the purchase. In actuality, I didn't know because Ms Wilson was saying go find you a house but hadn't been upfront with what I was allowed.

On one occasion, I gave a realtor Ms Easley's email address and I was copied on the email with Ms Easley basically saying I lied to the Realtor that I knew what I was allowed. I was outdone.

I tried to get realtors in Cincinnati to sign up for the trainings and get the word out since there were offices in Cincinnati. I was going to set up a local event. However, I jfeel like NACA use deceptive practices and need to be more transparent. Four years, I spent being excited and got no where even with the complaints and having to call NACA's office to get clarity. One worker actually looked in my portal before new info was added that stated I qualified for a home under $500,000. Therefore, I felt justified in looking for a $200-$300,00 home. My last option before giving up, I called a CEO and he seemed empathetic but explained there were only two people at the Cleveland, Office, Tonda Easley and her supervisor Sheila Wilson. After 4 years, I gave up, 12/20/24.

There needs to be civil trainings for NACA office staff. The Cleveland Office need more qualified workers and there needs to be other office locations. The only thing I was doing was paying for yearly renewals. It would be hard for me to participate and hold NACA events based on my prior experience. I would be lying to say how great the program is when I couldn't get a home. If it's for low to moderate income, I was going to have pay around $1000 for rent when others are paying under $800.

I couldn't add a date. The system would not go back that far.

Date of experience: Jan 31, 2026