Review Time
All the staff of naca as been with me since day one . Educating and helping me though the course of my journey to home ownership. This is a very good program that help with the opportunity of owning a home a non-traditional way no credit judgments, no down payment or closing. I' have been trying to purchase a home for a while, now this give me hope to be a home owner .
The process is very smooth, straightforward, and informative. Our Counselor, Dwayne Jordan, has been amazing, patient, and extremely helpful. We are grateful to be members.
The NACA program seems too good to be true but it's real. It takes a bit of effort and time to get through all the requirements but the benefits are totally worth it. I'm just starting out, but so far, working with my mortgage counselor Katya Walker has been a pleasure. I'm looking forward to finding a great house with them.
What made my experience special with NACA...
As a first-time home buyer, the process can be tedious at times, but I believe the end results will be worth it. My counselor, Dwayne Jordan, was thorough, professional, and organized. He explained everything clearly and made me feel relaxed and confident through out the session. I would highly recommend this organization to first-time home buyers. I am grateful for the guidance I received on the path to homeownership thus far.
- Jenifer Francis
My counselor, Ellen Petersen. She was extremely knowledgeable, patient, and took the time to clearly explain every step of the process. Ellen made sure me and my wife fully understood our finances, answered all of our questions thoroughly, and provided guidance that made the entire experience feel manageable and less stressful. W never felt rushed or overlooked—only supported and encouraged. Thanks to her professionalism and dedication, We feel confident and well-prepared on our journey to homeownership.
Working with NACA to buy my home has been truly rewarding experience. From the start, the organization guided me step-by-step through the process, making something that usually feels overwhelming much more manageable. I appreciate their commitment to helping everyday people achieve homeownership without high interest rates, hidden fees, or a massive down payment.
The counselor has been patient, knowledgeable, spoke my language, and genuinely cares about my success. She took the time to explain everything clearly and made sure I understood each part of the process—from budgeting to loan eligibility.
Beginning in 2019, once my application was completed, I was assigned a wonderful NACA worker, Mr. Lamar Sellow. Unfortunately, Mr. Sellow left the company around February 2/2020. I wasn't notified until March 2020, and was reassigned to the Cleveland location to Ronda Easley. That was the beginning of my nightmare. Ms Easley wanted me to resubmit all the paperwork again. I was in disbelief and didn't know what happened to all prior paperwork that was submitted to Mr Sellow. I complied and resubmitted my paperwork. Ms Easley was rude and very unprofessional. She never followed through and just kept me resubmitting the same paperwork over again. She would schedule appointments and would not be available. On one occasion, Ms Easley gave me a choice to attend a video conference or a telephone conference with her. I chose the telephone conference with her. Once the telephone conference was scheduled, Ms Easley wasn't available. I waited for several hours and when I finally spoke with her, she was very arrogant about it, and said that she sent an email the day of for me to attend the video with other people. She also said that I should have seen the email. A last minute email while I was at work, and was prepared for a telephone conference that was scheduled several weeks in advance, that I should have seen the email. Could she had rescheduled with advance notice or asked her supervisor to cover her appointment with me. I eventually got her supervisor involved. It started out fine with the supervisor and eventually got worse because she covered up for Ms Easley's unprofessionalism. Even though I had access to the portals, Ms Wilson led me to believe I had more money for a nice home, until I spoke with a realtor who eventually explained what I had been allowed. The realtor and I explored my portal, once the information had been recorded by Ms Easley. The new information wasn't available and led me to believe that I was qualified for a much higher bracket like $200-$300,000 bracket. I was very disappointed to find out that I was only qualified for a $90,000.
If I would known upfront what I was allowed, this could have saved me time and embarrassment when scheduling appointments with realtors. We are told by NACA not to share all the information regarding how much we are provided. I had a rough time with realtors not wanting to assist me because they thought I was lying or knew that I didn't have enough for the purchase. In actuality, I didn't know because Ms Wilson was saying go find you a house but hadn't been upfront with what I was allowed.
On one occasion, I gave a realtor Ms Easley's email address and I was copied on the email with Ms Easley basically saying I lied to the Realtor that I knew what I was allowed. I was outdone.
I tried to get realtors in Cincinnati to sign up for the trainings and get the word out since there were offices in Cincinnati. I was going to set up a local event. However, I jfeel like NACA use deceptive practices and need to be more transparent. Four years, I spent being excited and got no where even with the complaints and having to call NACA's office to get clarity. One worker actually looked in my portal before new info was added that stated I qualified for a home under $500,000. Therefore, I felt justified in looking for a $200-$300,00 home. My last option before giving up, I called a CEO and he seemed empathetic but explained there were only two people at the Cleveland, Office, Tonda Easley and her supervisor Sheila Wilson. After 4 years, I gave up, 12/20/24.
There needs to be civil trainings for NACA office staff. The Cleveland Office need more qualified workers and there needs to be other office locations. The only thing I was doing was paying for yearly renewals. It would be hard for me to participate and hold NACA events based on my prior experience. I would be lying to say how great the program is when I couldn't get a home. If it's for low to moderate income, I was going to have pay around $1000 for rent when others are paying under $800.
I couldn't add a date. The system would not go back that far.
Working with Dwayne Jordan through NACA was a solid experience. He’s knowledgeable, consistent, and very clear in his communication. Dwayne stayed on top of everything, kept the process moving, and made sure I understood each step along the way. If you’re going through NACA and want someone dependable who knows what they’re doing, Dwayne is a great person to work with.
An outstanding program for buyers with low to moderate incomes. The workshop provides clear direction, addresses your inquiries, and instills confidence in the home buying journey. I left feeling knowledgeable and ready.
This program is an excellent choice for those seeking homeownership. They guide you through the entire process, ensuring you're not just left to navigate it alone. You'll receive education on what to expect and assistance with everything you need. While no down payment is required, it's still important to save some funds as reserves. Homeownership can be costly, so being well-prepared is essential, whether you use this program or not. Keep in mind that patience is necessary, but the effort is truly worthwhile. I'm excited about moving into my new home!
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NACA’s primary goal is to build strong, healthy neighborhoods in urban and rural areas nationwide through affordable homeownership.
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