Oven external glass door fell off in our hand. We called NAC and the lady claimed on the phone; “it’s a common fault, we can fix that.”Engineer turned up and instantly claims; “I can’t fix that, you need a new door.” From office to engineer they need to get their information correct before hand.Were charged £84 call out which of course we were well aware of before hand. But upon leaving the engineer claims he’d contact us with the correct door and send us the link. He has since claimed he never said that…. He literally did!We made a complaint with the office and after some back and forth we’re now being told the engineer was only there to diagnose and not fix… again this was NOT how it was interpreted to us!!! This needs to be sorted internally 1st and stated clearly to the customer?So we’ve paid £84 and not received any kind service at all. How is miss communication among staff members our problem? Even a little help with so much as a link to a new door would be most appreciated but instead the company are doubling down and actively lying and now claiming the engineer has tried to visit us since to fix the problem is factual NOT TRUE! (By all means please prove this! Because our camera footage certainly will!) when it didn’t need to get to this point.My advise to anyone reading this is to get EVERYTHING in writing and not hand over a single penny until you’re satisfied otherwise you may end up paying £84 for 7 minutes as well
Claim your business profile now and gain access to all features and respond to customer reviews.
