Engineer took a superficial look and told me it was the filters on my tumble dryer. Then charged me almost £100 which I had to pay immediately after hooking his phone up to my own WiFi. Then I received an email saying it would be an ADDITIONAL £166 for parts and pressured me to pay online. I just ordered the exact same parts directly from the manufacturers website for £100 less! Furious that they would add a £100 mark up. I imagine quite a few older people have been conned by this company.
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