A very good experience. Was able to arrange the day the engineer would call. Confirmed later in email. I was contacted on the day of the visit by the engineer who gave me his estimated time of arrival and I outlined the problem I had. He arrived on time was able quickly to identify the problem I had and explained it clearly to me. I was satisfied and could see for myself what needed to be done. I did have some difficulty when initially making contact with the firm. The line was unclear which made the beginning of the conversation difficult to understand and respond to.
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