Following submission of my request on the previous evening, my return call from Andrew to make enquiries as to the problem with my fridge freezer was prompt and considering it was a Friday he was able to offer me an appointment on the Monday morning. On the day of the visit, he arrived promptly, was very pleasant and his explanation of what the problem was ( which was, regretfully unrepairable) was well explained and was able to give me a time line so I was able to plan my options.
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