Avoid this company as seems a scam set up !!!! We got charged a £102 call out charge and was assured the engineer would be able to diagnose our fridge. We accepted that the parts would be extra and we would have to pay for them separately. Although we booked through NAC, an engineer from Top Freeze attended my property. The engineer was in my house for about 5 mins. He told me it had a leak and needed re-gassing. I asked how much this would cost and he said I don't do it and don't know. A £102 call out charge for someone to say I don't seems a bit of a scam to me. It gets better as NAC said that the engineer would need to send out a report and I asked them to treat this as urgent as our fridge was not working properly. They would not quote anything over the phone or offer any guidance. Even though on google it does tell you standard pricing companies usually charge. We heard nothing from them the next day and I decided to bite the bullet and buy a new fridge. The third day they called and explained that it needed re-gassing and to see if it had a leak or not. He then went on to explain that you cannot fix the leak, even though again on google it says that you can repair it. Let's hope this review will deter people from using this company and getting ripped off. Having read your reply, i'm still laughing. If you think charging somebody a £102 for a call out and then, stay in your house for 5 mins and tell you nothing your deluded. The engineer could not tell me any prices and I just found the whole call out a waste of time. Then the people in the office could not advise of prices either !!! If you call that excellent customer service your 100% wrong. If the engineer could have told me prices then I would not have complained about the call out charge. That's the point your missing here.
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