2 weeks, no response to my formal complaint but plenty of calls chasing payment for another part which I don't even know will fix the issue as we have already paid £256 to get to the square route of nothing. Now approaching 3 months without a working dishwasher. Will be escalating to my Solicitors if a response is not received in the next 7 days, can't deal with another bull s**t AI response. I am sure they will be so sad to see another poor reviews despite their "Excellent" Trustpilot score and that someone will fail to respond despite submitting the complaint reference and order number so they can identify the repair.
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