I strongly advise you not to use this firm. I have left this review a few weeks for me to cool down. My Miele washing machine stopped working and I called NAC to arrange a visit. According to their advert they offer a same or next day service yet I had 5 visits (+ one cancelled by them and re-scheduled) each nearly a week apart. I suspect that this is because the engineer is over-stretched and required parts are not on the shelf but have to be ordered (maybe from abroad?). I had 5 visits the first to diagnose the problem as a failed part A; followed by a visit to fit a new part A (still did not work so assumed part B was the problem); new part B ordered followed by a visit to fit it (still did not work so decided the NEW part A must have been defective); 2nd new part A ordered followed by a visit to fit it; this did not entirely work as part of the cycle would not work due to another defective part which prevented electrical interference for surrounding properties (this had not been a problem before so may have been caused by work done during the visits. During this I had had to pay unecessarily for a new part B (happily the old one was still in the engineer's van and could be re-fitted). Therefore, NAC owed me £354 refund which it took me 4 weeks to get back. I suspect that they returned the part and got a refund from Miele before refunding me. And remember I had no working washing machine for 4+ weeks during which I used £ time and petrol using friends facilities and launderettes. My complaints were all met by bland (AI?) responses. I also had trouble getting NAC on the telephone.My letter of 25th Sept. to the Acting Director received no acknowledgment or reply which is pretty disgraceful. I asked why their engineers did not carry spares in their vans and reasonably they said that with so many manufacturers this was not possible but I responded that they know in advance the make & model of the washing machine before visiting so it should be possible to bring appropriate parts (there are not that many in a washing machine).Suggestions to NAC you take £ promptly in advance so refund £ quickly. Don't overpromise in your adverts. Explain that you have to acquire parts and don't have them in stock and thus there will be a delay before they are fitted. When I have my car repaired parts are in normally in stock or arrive same day. Also, I am offered a replacement car so could you provide a replacement washing machine when there is a delay?A good point: they eventually repaired the washing machine.
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