I paid £98 for call out and labour. Engineer visited on 10th September I told him about 2 faults , ie new freezer door and fridge door needed. He thought it had a thermostat issue too. Said he would get back to me when parts ordered. I have asked him to call me back but got no answer. I spoke to someone in customer services once, since then only got the answer machine. Emails are not answered, chatbot is a waste of time, it could not verify my job number or call out postcode. I am still waiting for a repair or even acknowledgement of my emails. I think this is a bogus company and they are scammers. Steer clear, find a local tradesperson.
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