I paid them to repair the water function on my fridge, backed by a 90-day guarantee. The same fault reoccurred within that period, clear evidence that the repair was not done properly. When I contacted them on day 91 (the first working day after it failed), they flatly refused to help.Their own terms and conditions clearly state that the fault must occur within 90 days. Nowhere does it say you must also report it within that time. Despite this, NAC used a technicality to wash their hands of the problem.Their responses to my complaint were AI-generated (as are their responses to the 1-star reviews on TrustPilot!), generic, and robotic, completely ignoring the facts. They showed zero accountability, zero willingness to resolve the matter, and zero regard for consumer rights. I have now had to escalate this to Trading Standards.A guarantee is worthless if the company refuses to stand by it, and customer service is meaningless when it amounts to nothing more than AI-scripted brush-offs. NAC has demonstrated both.Think twice before handing over your money. You may well end up with the same fault, no support, and pay to have the repair rectified by another reputable company.If I could, I would give them no stars, but with TrustPilot, the minimum you can give is 1 star!
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