This is my second experience with the service. The first was for a dishwasher repair, which they successfully fixed, and now my washing machine needed attention. After a quick phone call, they scheduled an appointment that worked for me, and I received a time slot on the day of the visit. The technician communicated with me about being late, which I appreciated. Unfortunately, the drum was completely detached, so it couldn't be repaired, but I still highly recommend this service for appliance repairs. I believe the call-out fee is fair.
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