The technician arrived and seemed unfamiliar with the ice maker. I had to assist him with online videos to access it, which he still struggled with. He quickly diagnosed an incorrect issue with the motor (which later produced ice). I had explained to the company that the problem was the ice cube holder freezing over, leading to a mess. He promised to return with a quote for a new unit, but two weeks have passed with no follow-up, despite my attempts to reach out. I paid £108.00, and this feels like a complete scam as he clearly lacked the qualifications for the job.
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