While the service engineer arrived on the same day, his initial actions resulted in the machine leaking onto the floor, as he failed to use the drain tube before removing the filter. After taking his £80 fee, he left to find a new PCB. The next day, he called back with a higher quote and a six-day wait time, even though the part is available online for next-day delivery at a lower price. We decided to purchase a brand new washing machine, which, while more expensive, includes an extended warranty. I am left feeling that the engineer was content to do little more for his payment.
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