I now feel that despite having a local number, this seems to be part of a larger national issue. After moving and inheriting a washer dryer, I found it noisy but manageable, although the dryer was non-functional. I contacted the support team, which I regret, and scheduled a service visit for £104. The technician quickly determined that the bearing was worn and the dryer thermostat had failed, then left. I received an email stating it wasn't worth repairing and suggested purchasing a new unit. The drum noise was tolerable, and we continued using it. When I inquired about fixing the dryer component, the technician mentioned the part was inexpensive, but they refused to repair anything, claiming they couldn't leave the machine faulty. It felt like their primary goal was to collect the £104 callout fee. I recommend finding another service provider and checking reviews before deciding. It's disappointing to see a lack of genuine support from the company.
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