I purchased three dresses on January 13, 2026, all of which were on sale at a 30% discount. Two of the dresses arrived, but the third one, which was the most important to me and for which I even bought expensive shoes, was never shipped. I reached out to the support team, and the representative kept me going in circles for a week. I repeatedly asked about the shipping status, only for her to ultimately cancel my order without my consent. Now, the dress is no longer on sale, and if I want it, I have to pay full price. It's infuriating! I had expected it to be shipped as promised. Despite it being available, my order was canceled. Every time I emailed, the same representative responded with generic apologies, assuring me they would get back to me soon. There’s no phone support, leaving me with no options except to contact consumer protection. I requested to repurchase the dress at a discount to match my original order, but that request was denied today. She claimed it was under review and that no refund could be issued. This company has shown itself to be incredibly dishonest, and I plan to share my experience widely. I feel cheated—there’s been no prompt communication to resolve this issue despite my numerous attempts. It’s truly shameful.
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