I returned a hoodie on 5th January 2024, completing the customs declaration via Post Office and paid the ridiculous price of £18.95 and sent it tracked and signed for. On 24th January, without any signs of a refund, I looked at the tracking number to discover the status of the parcel ‘at country of destination customs, unable to export RETURN TO SENDER!! A few days later the parcel arrived back to me. The reason on the parcel stated ‘refused’ - nothing else! It was in the original packaging, address clearly written to ‘where to send returns’ to.I’ve sent emails to both Naetur addresses mentioned in “how to contact us” to ask for any reasons why my parcel would not have been accepted. NO RESPONSE Having phoned Royal Mail they confirmed everything was done correctly from UK side and could not help any further.SO, £18.95 wasted and left feeling extremely frustrated with a poorly run company DO NOT WASTE YOUR TIME (AND MONEY) - buy local and keep it British
Claim your business profile now and gain access to all features and respond to customer reviews.
