I was told I would receive payment via a specific method with a $20 fee for $1000, confirmed three times with support. However, I received: Fee: $45.80 USD, Total: $974.20 USD. I contacted support, and they dishonestly claimed they couldn’t process payments to my account. This account has received payments from them just two weeks ago and has done so for over a decade. The support team appears incompetent and deceptive. They broke our agreement and lied. I have saved proof of our conversation. There are many other platforms with lower fees for trading. Had I known the company would be dishonest, I would have chosen another platform. I demand a refund of the unfair difference to resolve this matter.
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