Review Time
I was told I would receive payment via a specific method with a $20 fee for $1000, confirmed three times with support. However, I received: Fee: $45.80 USD, Total: $974.20 USD. I contacted support, and they dishonestly claimed they couldn’t process payments to my account. This account has received payments from them just two weeks ago and has done so for over a decade. The support team appears incompetent and deceptive. They broke our agreement and lied. I have saved proof of our conversation. There are many other platforms with lower fees for trading. Had I known the company would be dishonest, I would have chosen another platform. I demand a refund of the unfair difference to resolve this matter.
I was assured that I would receive payment via a specific method with a $20 fee for $1000. I confirmed this with the support team three times. However, today I received: Fee $45.80 USD, Total $974.20 USD. When I contacted support, they dishonestly claimed they couldn’t process payments to my account. This account has successfully received payments from them just two weeks ago and has been doing so for over ten years. The support team seems incompetent and untruthful. They clearly violated our agreement. I have saved proof of our conversation. There are numerous other platforms where I could trade with lower fees. If I had known that the company would be untrustworthy, I would have chosen a different platform. I insist that the company refund the unfair difference to resolve this issue.
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