Date: 26 December 2025. Each visit to this shop has been a negative experience, as confirmed by friends who have faced similar issues. The customer service is very poor, and the staff are unfriendly. Even when we were ready to place an order, they showed little attention. The shop wasn’t busy, yet it took 30 minutes to receive a pre-made cake. The attitude towards customers is unprofessional. When we politely asked to cut the cake, they refused and said, 'We can’t do it, do it yourself.' This was frustrating. I spent £35 on cakes, and if they think that doesn't warrant basic customer service, it reflects poorly on them. Overall, the customer attitude needs significant improvement. I would not recommend this shop.
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