This experience has been extremely frustrating and unacceptable. I was informed my parcel would be delivered through a specific courier service, yet it remains undelivered. If certain cities can't be serviced, they should not be listed as delivery options. This is misleading and a waste of customers' time and money. The customer service is also poor; calls are often disconnected with no proper solutions provided. Now I am told my parcel will be refunded, but that does not address the lost time and trust.
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