I have had the worst experience with this company. The customer service and their website is horrible. When you try to cancel a subscription on their website they give a very confusing and convoluted way to get to your subscription page to cancel (it can only be found in your original confirmation email). Then once you're there and hit cancel, it says something about emailing their support in order to actually cancel it. There's no way to do it on your own. I even tried deleting my card info and my billing address, but it didn't work. I emailed Nainley twice, weeks before my next subscription came out and never heard back from them. Then, I got a notification that my next subscription payment was going to come out, so I emailed them AGAIN for the third time, as well as sent them a message on their website, and Facebook page. The item was still "Unfulfilled" so I figured if I could try one more time, we could get it cancelled. NOPE. I finally got a response from someone saying they were sorry I didn't want to continue to product and asked me why. I gave them a nice and honest answer, and then they emailed me back with "we've cancelled your order but cannot refund your payment for the last order since it's already been shipped." NOPE again. It was not my fault they didn't respond in the last four weeks I had been emailing them, and it was not my fault that since responding to me, the package magically was now Shipped. NOT good customer service. I have since then tried to reconcile with them on this refund, but they have ignored me once again. Just want to share my story so no one else has to go through this!EDIT: Shortly after posting a bunch of reviews with my story, I received an email saying they'd refund me. I am getting my money back... but what a frustrating process.
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