Terrible customer serviceThey failed to act promptly on a clear cancellation request - I had ordered two teething rollers, however I had not realized it had also signed me up for a monthly subscription. I certainly do not need rollers sent to me every month. Once I told them I wanted to cancel the subscription, they questioned my decision and delayed — as far as I know, that’s not standard practice for any reputable company, especially when it comes to recurring charges. (I work for a 3PL and am familiar with several business rules set up by our clients). They also imposed extra conditions to cancel, requiring me to pay a “non-subscription fee difference” before allowing cancellation. (This is not a customer-friendly or transparent policy). This is especially concerning since I didn’t knowingly agree to a subscription in the first place. And then they shipped the order after I explicitly declined it - Once I said I no longer wanted the product, the shipment should have been stopped. Saying “it’s too late” after ignoring my earlier messages is poor handling.They also used an irrelevant subject line (“business bundles-il”) on the email.That’s a red flag — important messages like subscription confirmations or cancellations should have clear, descriptive subject lines. As a result it landed in my junk folder, and it’s unfair to place responsibility on me for missing it.The fact that my subscription still hasn’t been properly cancelled after all this back-and-forth underscores the poor communication and lack of accountability.
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