Disappointing customer service! I used a discount code on the last day of a sale, and although the discount applied, it didn't show up on my receipt after I placed the order. I took a screenshot of the confirmation. The customer service agent refused to honor the discount, citing a cutoff time that I found unreasonable. I find it hard to believe they couldn't escalate the issue to a manager for a manual adjustment. This experience has made me reconsider my loyalty to this brand.
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