Review Time
I bought a set of cashmere socks for my wife as a Christmas gift, but they were too short for her preference. On December 26th, I started the return process only to discover a restocking fee of $9.95. This is frustrating for a pair of socks priced at $225. My wife and I spend thousands online each year, and I haven't encountered a restocking fee in years. Therefore, the company has lost us as customers for good. We will be taking our cashmere purchases elsewhere, and I hope the company enjoys the $9.95, as it will ultimately cost them much more.
I bought a set of cashmere socks for my wife as a Christmas gift, but they were not the right size. On December 26th, I initiated a return and was shocked to find a restocking fee of $9.95. This is quite frustrating for socks that cost $225. My wife and I often shop online and haven't encountered a restocking fee in years. Therefore, this company has permanently lost us as customers. We'll take our cashmere purchases elsewhere, and I hope they enjoy the $9.95, as it will cost them much more in the long run.
Avoid this company - it's a scam! They took my payment for months, only to later inform me that the item was out of stock. The next day, they claimed it was available again, but when I reordered, the same issue occurred. They held my money for months before finally issuing a refund. Stay away!
Disappointing customer service! I used a discount code on the last day of a sale, and although the discount applied, it didn't show up on my receipt after I placed the order. I took a screenshot of the confirmation. The customer service agent refused to honor the discount, citing a cutoff time that I found unreasonable. I find it hard to believe they couldn't escalate the issue to a manager for a manual adjustment. This experience has made me reconsider my loyalty to this brand.
On May 29, 2025, I ordered a sweater, but it arrived defective with a hole. I contacted customer service, and they offered a refund, exchange, or store credit. I opted for a refund, but they processed a replacement without my consent. After returning the item, they sent back the same defective one. Despite my attempts to resolve this, they refused to take responsibility. My experience has highlighted severe issues with quality control and customer service, which is unacceptable for a company that claims to offer luxury goods.
On May 29, 2025, I ordered a sweater, and it arrived with a defect. I contacted customer service, and while they offered several solutions, they ended up sending a replacement without my consent. I returned the item but received the same defective one back. Despite my repeated inquiries, they denied responsibility. This experience has revealed significant flaws in their customer support and accountability, which is disappointing for a brand that promotes luxury.
I had three orders with the company, and two were completely mishandled. One order was forgotten and shipped late after I had to cancel and reorder, while the other never shipped. I received a vague email about a power outage, but the order was ultimately canceled without an apology or compensation. Customer service was difficult to reach, and there was a complete lack of customer care.
This company offers a decent product, but their logistics are terrible. I ordered during the holiday sales, received confirmation, and was charged, only to have my order canceled without explanation two days later. This prevented me from shopping elsewhere during the holiday promotions. Despite my inquiries, I received no response, and customer service was unavailable.
I placed an order three weeks ago, but it still hasn't shipped according to the tracking number. I received no updates about the delay, and customer service is unreachable by phone or chat. I waited over five hours for a chat reply without success. This is the worst customer service I've ever experienced, and it feels fraudulent. I plan to report this to my financial institution.
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