On May 29, 2025, I ordered a sweater, but it arrived defective with a hole. I contacted customer service, and they offered a refund, exchange, or store credit. I opted for a refund, but they processed a replacement without my consent. After returning the item, they sent back the same defective one. Despite my attempts to resolve this, they refused to take responsibility. My experience has highlighted severe issues with quality control and customer service, which is unacceptable for a company that claims to offer luxury goods.
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