Appalling experience. I placed an order for three sweaters on Instagram. They were on sale due to "seller offer"—an offer that comes directly from the seller at the check out. I have screenshots. Two were marked as shipped before I got an email saying that people were using fraudulent coupon codes and they were cancelling all orders (they even cancelled the shipped ones). This was a seller offer—not a coupon code, and they clearly knew it was their mistake. I applied nothing at checkout for any of them. They would rather call customers liars than honor something that was their mistake (I researched the company before placing my orders, so this was wasted time, too). So they took hundreds of dollars from me (for as long as it takes to refund it) and basically called me a liar. They certainly know how to ensure people will never shop with them again.
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