I was so excited when placed an order for Kaia crewneck cashmere sweater however i was so shocked when i received different style and the one i received was so so baggy on me .I couldnt exchange and get another one because it was out of stock. They have refunded me and I placed another order for different cashmere sweater and it was so good. The customer service is not that friendly but the quality of the cashmere is truly so good and because of my experience with customer service i am giving 4 stars
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