I bought a set of cashmere socks for my wife as a Christmas gift, but they were too short for her preference. On December 26th, I started the return process only to discover a restocking fee of $9.95. This is frustrating for a pair of socks priced at $225. My wife and I spend thousands online each year, and I haven't encountered a restocking fee in years. Therefore, the company has lost us as customers for good. We will be taking our cashmere purchases elsewhere, and I hope the company enjoys the $9.95, as it will ultimately cost them much more.
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