An unbelievable inept and unacceptable service from a company I have supported for some 9 years. I have subscribed as an ‘angel’ during that time. I rely on them to deliver festive and other gifts of wines through the year, ordered in adequate time according to their website a festive case of wine to a colleague with the assurance of a ‘before Christmas’ delivery date. I received a text and email late on Christmas Eve after having confirmed by telephone that the delivery ‘was guaranteed’ on the 24th, that inexplicably it was ‘cancelled’ despite having been prepaid and without adequate explanation, notice or remediation. I later received a ‘full refund’ and an ‘apology’ which failed pathetically to rectify the ineptitude of a previously entirely trustworthy organisation. Subsequently the excuses including ‘lack of stocking’, ‘ oversubscription’ and ‘warehouse discrepancy’ were offered and rejected. A previously entirely and completely reliable company has shown its incompetence. It’s time for its loyal ‘angels’ to look elsewhere to ensure remote and competent deliveries, on time, accurately and reliably.
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Hi, we’re Naked. And we’ve been shaking up the wine industry since 2008.
We’re an online wine retailer, serving our customers (we call them Angels) better wine for less money, without any guesswork. How? We fund independent winemakers directly, cut out any unnecessary costs and give them free rein to make magic just for you. We’re basically a smarter way to buy wine. Easy as that.See more
