Revision as of 03/01/26 after the company’s response: I’ve changed my rating from 1 star to 5 stars after receiving generous compensation without asking. My wine arrived on December 31st and was again of great quality. The delivery issue seems to have been with the local courier. Their compensation and thoughtful communication have convinced me to continue with this service. Thank you for resolving this; I look forward to enjoying more excellent wine. Original review: My holiday wine case didn't arrive, and I was initially told it would be delivered by the 20th, later changed to the 24th, and assured it would arrive as per the website. Two weeks later, I was informed the wine would be delivered on the 24th, but it was now the 30th! I was left waiting until January 5th to arrange a refund for my credit before considering canceling my membership. I was disappointed, as the wine had previously been excellent.
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