I placed my Christmas order on December 14 for three boxes of wine, expected to arrive on December 19. Two boxes showed up early on the 17th, but the third was returned, raising immediate concern — especially since the same issue occurred last year before my husband's milestone birthday. To make matters worse, I received an email today stating the third box had been delivered, but it definitely had not. I stayed home all day waiting for it. I contacted the customer service team and spoke with a representative who was incredibly understanding and professional. I can't fault him at all. However, this is now the second time this has happened before a significant event, and it's evident that logistics is not the company's strong suit. For a subscription service, reliability is crucial, and sadly, this experience has made me seriously consider canceling my membership.
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