Awful experience with this company, which sadly seems like a scam. I ordered a product on backorder, but the date for delivery passed and I hadn't received my order. I noticed it had actually been removed entirely from the website, but I wasn't notified by Naken about this. When I emailed, they just said they order has been cancelled, with no apologies or explanations as to why. If I hadn't contacted, I believe they'd have just kept my money. I still haven't received a refund, so am sadly forced to pursue this with my bank to reclaim the funds.
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