I ordered on 12/14/25 and never received an expected shipping date. I emailed customer support several times and only received long-winded excuses with no tangible expected date to complete the order. My confirmation email states that it is a pre-order, but nothing is mentioned about a pre-order when completing the purchase. It is stated that products will ship in 3-4 days. I have been waiting for over a month with no expected shipping or delivery date. I have submitted a request for a refund with my credit card company. I also reported their IG account as a scam. Too bad, I had high hopes!
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