I placed a "preorder" in August 2025--items were supposed to show up in the fall...which kept getting delayed and delayed....eventually they communicate that they will get orders out prior to Christmas. Never happened for me. Then they're in a lawsuit with Shopify and I'm getting refunded. Never received a refund. March 2026 I stalk them and find out I'm not getting refunded. They blame it on Shopify. My credit card company won't do a dispute since the window of 60 days has been long gone. I'm out $260. VERY UPSET.
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