I treated myself to a personalised ring, one you design with the relevant birthstone and names. Unfortunately the original order arrived with an incorrect coloured stone. I emailed the customer service team who were very prompt with their responses at all times. After providing a photo of the order and one of the ring received, they arranged for a 2nd ring to be made and dispatched at no extra cost to me. Sadly this also arrived incorrect and an exact copy of the 1st ring. Again customer services were prompt and offered a % of the refund but I really wanted the ring I had ordered as it was something for me and my son. After a few emails back and too (again always promptly) the team arranged for a 3rd ring to be made, again at no extra cost to me, and this time sending me a photo of the stone they were going to use to check if it looked ok and even sent me a photo of the actual ring before dispatch to see if I was happy with it. The ring has now arrived and I am really pleased with it. It’s very pretty, a perfect fit and is something I will always cherish. Yes problems and overall quite a time to get the end result but the customer service team have been brilliant in pulling the final ring together. Had I have received the correct order first time I would have given this product 5* it’s lovey. Thanks customer service team.
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We design,manufacture & market hand-finished Necklaces with name, Personalized jewelry, pendants,engravable bangles & bracelets.Free Shipping on all orders !