The service has been incredibly unhelpful, with a lack of understanding and professionalism. I have attempted to reach out multiple times, but getting a response has been challenging. It’s surprising how someone in a leadership position can be so unapproachable. There seems to be a significant gap in customer complaint management. My previous attempts to voice concerns were redirected with no resolution. It feels as if I am left to navigate this alone, which is disappointing for such a large organization.
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