Review Content:
I am extremely disappointed with the service and support from Nano Banana. On February 5, 2026, I paid 799.95 CNY (approx. 894 HKD) for a Pro subscription (Stripe Order ID: src_1SxJ8gEFKcmNy7bVEuqsws9V).
Initially, the payment went through, and my account was credited with 5,000+ credits. I successfully used the tool and generated several images (at which point my balance was around 4,900 credits). However, shortly after, my Pro status was revoked and my credits disappeared.
Despite providing clear evidence—including:
The Stripe/Alipay transaction receipt.
Screenshots of the images I generated on their website with their logo visible in the browser.
Proof that I had 5,000 credits which were consumed.
The support team continues to claim they "cannot find the order" and has now stopped responding to my emails for over 24 hours.
I have officially filed a dispute with Alipay to recover my funds. If you are considering a purchase here, be warned: their payment system is unreliable, and their support will ignore you even when presented with clear proof of transaction.
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