My first interaction with this service was filled with self-importance and lofty promises of exceptional work, especially regarding a premium product. I was initially captivated by their sales approach. Unfortunately, the actual work was handed off to a local contractor who followed unclear instructions, resulting in multiple visits to finish the project. As I am not an electrician, I had to depend on the involved parties. Since the installation, we have encountered ongoing issues that remain unresolved due to the lack of response from the support team, who are ignoring my emails. A crucial lesson learned is to be wary of companies that are not local; once they have your money, their initial promises often vanish. A local service tends to be more accountable and trustworthy in meeting their commitments, particularly if they value their reputation. After the initial sale, I never heard from the original representative again and was left dealing with conflicting information. I recommend looking for dependable local companies.
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