My initial interaction with this service was filled with self-importance and grand promises of top-quality work, especially when promoting a premium product. I was drawn in by their sales pitch. However, the actual work was subcontracted to a local company that followed vague instructions, leading to multiple return visits to complete the job. As someone who isn't an electrician, I had to rely on the involved companies. Since the installation, we have faced unresolved issues due to the lack of response from the support team, who are ignoring my emails. The lesson learned is to be cautious with companies that aren't local; once they have your payment, their initial promises often fade away. A local service can be more accountable and trustworthy in fulfilling their commitments, especially if they care about their reputation. After the initial sale, I never heard from the original representative again and was left navigating through conflicting information. My advice is to seek out reliable local companies.
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