A ZERO would be best for this scam of a company! I purchased an air compressor online and within 30 minutes cancelled it and then received notification that it was shipped to me three days later. I rejected it on delivery and two days later found it on my porch. I contacted corporate and they apologized and gave me a return #. As per instructions from Napa online corporate I took it personally to the ups store and shipped. Well one month goes by and still no refund. Checked the ups slip only to find it was returned to Napa days after sending it back. I called Napa and told them that I would be disputing it with my credit card because I have documentation showing proof of shipping and that you have received it. My bank credit card sent me a letter which Napa sent my bank card company claiming that I have received the product and never returned it and that I am miss using my credit card. Well even after I sent documentation to everyone at least my bank card company took my side with overwhelming evidence and believed me so now I’m looking into legal options as Napa literally claimed I’ve stolen the product and falsely filed a claim. They’re a trash company and warn everyone to stay away!!!
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The National Automotive Parts Association, also known as NAPA Auto Parts, founded in 1925, is an American retailers' cooperative distributing automotive replacement parts, accessories and service items in North America.
