I will never understand how companies like this can operate in business. How do you get away with robbing people of £60 or £100 for failing to pay £1 parking charge? 60 or 100 times the initial amount is despicable. The company cannot be approached via a phone call as they only have an automated system - you have no chance of speaking with a person. The appeals system is literally a tick-box exercise and clearly they have no compassion or understanding of individual circumstances. You're just delaying the inevitable if you attempt an appeal - disgrace that companies like this are allowed to operate. I won't ever use Boston Shopping Park again, and for the number of other complainants who say the same, no wonder businesses on retail parks like this, go out of business!
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