A Devastating Experience with Napthens Solicitors No Accountability, No JusticeNegative Rating!!!!I turned to Napthens Solicitors for legal support—what I received was negligence, conflict of interest, ignored instructions, and unauthorized billing. My experience spanned over a year and culminated in Napthens withdrawing from my case after causing significant damage.They shared my late husband’s death certificate with opposing counsel without informing me.They missed key deadlines, failed to enforce settlement terms, and let critical agreements lapse—all while charging me.When I raised a conflict of interest, they refused to reassign my solicitor, dismissed my complaint, and billed me for complaining.I had a £0 balance when I formally objected, yet they continued to act without consent and added new charges before withdrawing.I was left to file my own strike-out application because they neglected to challenge a baseless claim.All of this occurred without regulatory intervention—the SRA and Legal Ombudsman have yet to act, despite being made fully aware.I’ve paid the price in time, money, health, and trust—and no one has been held accountable.I do not recommend Napthens to anyone seeking competent, ethical, or client-centered legal representation.Update:My complaint has now been with the Legal Ombudsman for over 450 days without resolution. This extraordinary delay highlights a deeper problem — law firms like Napthens know there is little real-time accountability, and they exploit that gap to avoid taking responsibility.Comment after Napthens’ reply attempting to downplay the issue:Thank you for responding. I must clarify that while the SRA chose not to pursue action, this does not equate to a finding of no wrongdoing — only that the issues did not meet their regulatory intervention threshold. That does not absolve Napthens of the actions I described.It’s disappointing to see Napthens respond with a generic statement that ignores the core issues raised:Sharing my late husband’s death certificate without consentContinuing work after I had withdrawn instructionRefusing to reassign a solicitor despite a declared conflictBilling me for a complaint I was forced to makeThese are documented facts, not opinions — and they remain unresolved. Napthens’ choice to sidestep them and rely on procedural deflection is telling.My review is based on verifiable communications and forms part of an active complaint with the Legal Ombudsman.I encourage readers to ask hard questions of any legal service provider — and to document everything. Transparency is key. I stand fully behind my review.
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