napthens.co.uk

Pleasurable from start to finish :)

I have had the pleasure of using Napthens Solicitors for both the purchasing my new property and for the sale of my existing one, a year later. Initially it was on my estate agent's recommendation, but for my own sale I was so delighted with the ease that everything had happened I continued to use them and have since recommended them to friends and colleagues :) The lovely Kate Mercer was my liaison and I cannot commend her enough on her professionalism and excellent communication skills. I received all documents in a timely manner and was kept up-to-date for any eventuality prior to it happening.Kate is friendly, has a good sense of humour (much needed in this process) and is very approachable. She always made time for me, or got back to me promptly, and I felt able to ask any questions; regardless of how naive I may have sounded in the buying process (as it's been a while!) Nothing was too much trouble I felt!Anything sent out to me for signing, or outstanding queries to answer, were always well marked as to which parts to complete. Communication via telephone or email was always fast and easy. There were helpful check lists, to support each stage; that were a Godsend to keeping me right. Additionally when dealing with staff, in the office, they too were always helpful at passing on messages or answering concerns.I have been very appreciative at the ease with which my sale has gone through. It has been a quick and smooth process from start to finish. I would thoroughly recommend Napthens from both sides of my transactions (buying and selling) and will definitely consider using them again in the future. I wish them continued success in their business dealings; as it has been an absolutely pleasurable experience.

Date of experience: Nov 12, 2018