Our beloved father passed away in 2022 and Napthans was the solicitor that has always looked after my parents accounts. Initially I had a good experience with them dealing with the will. However since I sold my father’s house there have been a catalogue of failures. The main issue is communication and the amount of time it has taken to resolve and close the accounts. In addition to this they tell me due to the amount of time the original fee has gone up by £1500. I have had to chase the solicitor constantly regarding the accounts, and even when they commit to action something this doesn’t happen and I have to chase them again and again, and all the time I am being charged for the delays. I know they are very busy but so am I and I don’t find it acceptable to tell me I’m next on the list when I am paying for a service. This has been really stressful and as it is a very emotional situation I do not feel that Nathan's have dealt our situation with empathy. I would not recommend this company and certainly not to deal with wills. Our situation remains unresolved.
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Napthens provides a wide range of legal services to meet the needs of businesses and individuals.
Based in the north-west with offices across Lancashire, Cumbria and Merseyside, we’re not limited by geography. We’re happy to meet ‘virtually’ and work with you in the way that best suits your needs.
