I have been a client for 55 years, they hold deeds for 25 properties. I wanted to apply some important revisions to my Will. They would not advise me about it over the ‘phone and after waiting a week I was obliged to go to Lytham where I spent an hour with their Legal Director Wills & Estate Planning, Ms. Helen Gaskell.She made notes of my instruction to revise parts of the existing Will and I was promised, at the time and in a later email, that the document would be at my house on a specific date. The cost would be £900.00.Whilst Will reviews are free and new Wills are chargeable, I rather thought that charge for small amendments / revisions was a bit steep but I accepted the charge.Nothing arrived by post and there was no communication of any kind for the following two months by which time I had completely lost all trust in her and made other arrangements.I never had any full explanation for the failure to act on my instructions.I expected, but never had a personal sincere apology for the negligence. Mr. Richard McDowell, their head of Client Resolution maintained that the problem arose because I had not reminded their Legal Director of her obligation to carry out my instruction and post a Will to me.I would have expected a senior Director who presumably has a work diary and a secretary, to provide that which it offers on their brochure i.e. reliability, “ For Specialist Professional advice Rely on us “.
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Napthens provides a wide range of legal services to meet the needs of businesses and individuals.
Based in the north-west with offices across Lancashire, Cumbria and Merseyside, we’re not limited by geography. We’re happy to meet ‘virtually’ and work with you in the way that best suits your needs.
